Frequently Asked Questions
Everything you need to know about shopping with EJS Computers.
What kind of warranty comes with my purchase?
All new hardware comes with a standard 12-month manufacturer warranty. For our certified refurbished units, EJS Computers provides a comprehensive 90-day limited warranty covering parts and labor.
Do you offer custom PC building services?
Yes, we specialize in custom rigs. You can use our online configurator to select your components, and our expert technicians will assemble, stress-test, and ship your build within 5-7 business days.
How do you ensure the safety of electronics during shipping?
We use industry-standard anti-static packaging and heavy-duty double-walled boxes. High-end components and pre-built systems are secured with internal expanding foam to prevent movement during transit.
What is your return policy for opened components?
We accept returns within 30 days of delivery. Please note that opened software or components showing signs of installation may be subject to a 15% restocking fee unless the item is defective.
Do you provide technical support after purchase?
Absolutely. Every purchase includes lifetime basic technical support. If you encounter issues with setup or driver installations, our team is available via live chat and email to assist you.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and secure financing options through Affirm and Klarna, allowing you to pay for your tech upgrades in monthly installments.